Refund policy

We want you to love your pages. If something isn't right, we'll make it right.

30-day returns

You can return unused items in their original condition within 30 days of delivery for a full refund of the item price. Planner pages that have been written on, removed from their pack, or punched into a planner can't be returned unless they arrived damaged or wrong.

Damaged, defective or wrong items

If your order arrives damaged, misprinted or isn't what you ordered, email us within 30 days with your order number and a photo. We'll send a free replacement or a full refund, including shipping. You won't need to send the item back.

How to start a return

Email us at info@feroniartplanners.com with your order number and the items you'd like to return. We'll reply with the return address and instructions. Items sent back without first contacting us can't be accepted.

Return shipping for unused items is paid by the customer. Original shipping charges are refunded only when the return is due to our error.

Refunds

Once we receive and check your return, we'll email you and refund your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Exchanges

Ordered the wrong size? The fastest way is to return the unused item for a refund and place a new order for the size you need. Our size guide can help you check first.